Refund policy

Return & Refund Policy

Effective Date: January 1, 2022

Welcome to WorkoutGear.space. We appreciate your trust in choosing us for your fitness equipment and workout accessories. Customer satisfaction is our highest priority, and we strive to make every shopping experience simple, secure, and enjoyable.

1. 30-Day Return Policy

We proudly offer a 30-day return and refund guarantee from the date your order is delivered.

If you are not completely satisfied with your purchase, you may request a return within 30 calendar days.

2. Eligibility for Returns

To qualify for a return, the item should:

Be returned within 30 days after delivery.
Be in its original condition.
Include all original accessories, manuals, and packaging whenever possible.
Not show signs of intentional damage or misuse.

Products that arrive damaged, defective, or incorrect are fully covered by this policy.

3. Items That Cannot Be Returned

For hygiene and safety reasons, we may not accept returns for:

Used personal care or hygiene products.
Items intentionally damaged after delivery.
Products missing essential components due to customer misuse.

This does not affect your legal rights if the product arrives defective.

4. Free Returns

We provide free return shipping worldwide for eligible returns.

If your return is approved, our support team will provide detailed return instructions.

Please do not send items back without contacting us first.

5. Refund Process

After receiving and inspecting your returned item, we will process your refund.

Refunds are issued to the original payment method.

Typical processing time:

Inspection: 1–3 business days
Refund processing: 3–7 business days
Bank processing: Depending on your financial institution

6. Damaged or Incorrect Orders

If your package arrives:

Damaged
Defective
Missing items
Incorrect

Please contact us within 7 days after delivery and include:

Order number
Photos of the item
Photos of the packaging

We will arrange a replacement or full refund at no additional cost.

7. Order Cancellation

Orders may be canceled before shipment for a full refund.

Once an order has entered processing or has been shipped, cancellation may no longer be possible. However, you may still request a return after delivery.